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Job Competencies for Account Executives

Management

  • Monitor and develop the skills of junior staff.
  • Work with others to achieve objectives
  • Provide on-the-job training and coaching

Sales and marketing

  • Contribute as required to the acquisition of new business.
  • Prepare new business submissions
  • Establish and maintain a relevant network of business contacts.
  • Contribute as required to the development of client revenue budgets and to monitor and achieve the budgets that are set.

Client service

  • Monitor a portfolio of clients requirements to ensure current insurance and risk management needs are fully met to the satisfaction of the clients
  • Develop with colleagues and insurers, recommendations and options to adequately and cost-effectively meet clients' insurance needs.
  • Present recommendations and options to clients and to agree and receive instructions on their implementation.
  • Prepare and execute policy documentation implementing clients' instructions.
  • Prepare and provide clients with Manuals of Insurance and Insurance Schedules.
  • Maintain a sound knowledge of clients' industries, businesses and risks.
  • develop and maintain close working relationships with clients and relevant members of clients staff
  • Keep clients appropriately informed of all matters related to their insurance.
  • Ensure timely and favourable settlement of claims.

Technical knowledge

  • Develop and maintain an appropriate knowledge of the market and insurance product wordings.

Operations

  • Adhere to company and industry standards
  • Ensure compliance with all relevant statutory and industry requirements and codes.
  • Keep management and others informed appropriately and as required about his/her work

Financial management

  • Invoice clients and ensure collection of premiums.

Personal effectiveness

  • Use personal effectiveness techniques at a level appropriate to the position:
  • Personal work planning
  • Interpersonal skills
  • Active listening/questioning
  • Business writing
  • Use of the telephone
  • Use of personal computer and systems
  • Negotiation
  • Delegation.

Management

Show leadership in the Workplace
Manage effective workplace relationships
Lead work teams
Managing and developing teams
Conflict management
Group problem solving and decision making

Qualification Programs:
Upgrade from Tier 1 to full Diploma by coursework
Upgrade from Tier 1 to full Diploma by assessment
Advanced Diploma in Financial Services
Graduate Diploma in Financial Services by coursework:

Sales and marketing

Key account management - essentials
Negotiation skills for brokers
Assessing broker  client relationships and providing advice
Broker-underwriter-client relationships
Marketing strategies for insurance brokers
Preparing a submission for new broking business

Client service

Co-ordinate implementation of customer service
The claims process
Claims management I
Claims management 2
Maintaining customer relationships for brokers
Customer service for brokers
Broker service performance
Managing changes to risk exposure
Implementing insurance program changes 

Technical knowledge

FinAssess: product knowledge tests
Business interruption - an introduction
Business Interruption - An Adequate Sum Insured
Business Interruption - An Introduction to Wages
Business interruption
ISR
Contract Works Insurance - An Introduction
Risk Management Principles
Risk management
Risk assessment and treatment
Insurance markets
Insurer products and broker services
Product development for brokers
Insurer reports and underwriter selection

Operations

Equal Employment Opportunity
OH&S in the Office
Financial Services Reform Act-PS 146 Tier 1 Fundamentals
Privacy
Trade Practices and Consumer Protection Financial Services
Legal and ethical responsibilities of a broker
Brokers Professional Indemnity
Roles and responsibilities of underwriters
Distribution role of the insurance broker
Basic accounting for brokerage offices

Financial management

  • Invoice clients and ensure collection of premiums.

Personal effectiveness

Develop workplace priorities
An Introduction to Project Management
An introduction to innovation
Stress Management
Negotiating terms of insurance
Business writing skills
Essential communication skills
Meetings - the essentials

Excel Courses:

Outlook Courses:

PowerPoint Courses

Word Courses: