Job Competencies Broker Claims ManagersManagement
- Work with others to achieve objectives
- Lead, motivate, counsel and develop staff.
- On-the-job training and coaching
Planning and control
- Establishing, tracking and recording priorities
Client service
- Keep clients appropriately informed on the progress of claims.
- Use claims settlement as a marketing tool.
Operations & compliance
- Liaise with underwriters, assessors, legal advisors and clients to achieve settlement of claims.
- Ensure timely and favourable settlement of claims.
- Prepare process and monitor clients' claims.
- Ensure compliance with all relevant statutory and industry requirements and codes.
- Keep management and other informed appropriately and as required about his/her work.
Technical knowledge
- Develop and maintain an appropriate knowledge of the insurance market
- Briefing specialist advisers
- Knowledge of insurance policies
Personal effectiveness
- Use personal effectiveness techniques at a level appropriate to the position.
- Problem solving and decision making
- Tolerance for stress
- Personal work planning
- Business writing
- Questioning techniques
- Presentation skills
- Interpersonal skills
- Negotiating
- Use of the telephone
- Use of personal computer and systems
Management
Show leadership in the Workplace
Manage effective workplace relationships
Managing and developing teams
Lead work teams
Conflict management
Qualification Programs
Claims Handlers Course
Diploma of Financial Services in Insurance Broking or Insurance Services by coursework or assessment
Planning and control
Client service
An introduction to project management
Claims management I
Claims management 2
Operations & compliance
Implement continuous improvement
Equal Employment Opportunity
OH&S in the Office
Financial Services Reform Act-PS 146 Tier 1 Fundamentals (Generic Knowledge)
Privacy
Trade Practices and Consumer Protection (Financial Services)
Technical knowledge
FinAssess: product knowledge tests
Business Interruption - An Introduction
Business Interruption - An Adequate Sum Insured
Business Interruption - An Introduction to Wages
Business interruption
Contract Works Insurance - An Introduction
Occupational Health & Safety
Risk Management Principles
Motor vehicle insurance
Home building and contents insurance
Consumer credit insurance
Travel insurance
Sickness and accident insurance
ISR
Personal effectiveness
Develop Workplace Priorities
Group problem solving and decision making
An introduction to innovation
Stress Management
Business writing skills
Essential communication skills
Excel Courses:
Outlook Courses:
PowerPoint Courses:
Word Courses:
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