Job Competencies for Administration ManagersManagement
- Lead, motivate, counsel and develop staff.
- Maintain adequate staff levels and skilling to achieve corporate objectives. Deliver employee benefits related to remuneration, compensation, superannuation and other established practices
- Plan and develop training
Planning and control
- Ensure that the company's accounting systems are accurate and well maintained.
- Provide financial and management reports and recommendations to management.
- Develop and implement credit control procedures, ensuring timely payment by debtors.
- Develop and implement creditor accounting and payment procedures.
- Develop and control operating expenditure budgets for the unit.
Operations & compliance
- Establish and maintain administrative systems and services for the company.
- Ensure the availability and effective operation of computer systems and networks to meet the needs of users.
- Act as company secretary.
- Ensure implementation of compliance plan to meet regulatory and industry requirements and codes.
- Establish, maintain and monitor systems to ensure timely and accurate provision of all client services.
- Act as complaints manager for the company.
Technical knowledge
- Develop and maintain an appropriate knowledge of the insurance industry, markets and products.
Personal effectiveness
Use personal effectiveness techniques at a level appropriate to the position:
- Personal work planning
- Analyse and assess problems
- Work with others to achieve objectives
- Business writing
- Negotiation/Conflict Resolution
Management
Lead work teams
Show leadership in the Workplace
Managing and developing teams
Group problem solving and decision making
An introduction to innovation
Meetings - the essentials
Qualification Programs:
Advanced Diploma in Financial Services by coursework or assessment
Graduate Diploma in Financial Services by coursework:
Planning and control
Human resources management in a broking office
Project management courses:
Understanding Project management
Essentials
Scope management
Time management
Cost management
Quality management
Risk management
Human resources management
Communications Management
Operations & compliance
Information support systems in a broking office
Implement continuous improvement
Implement an operational plan
Operational procedures in a broking office
Basic accounting for brokerage offices
Equal Employment Opportunity
OH&S in the office
Financial Services Reform Act-PS 146 Tier 1 Fundamentals (Generic Knowledge)
Privacy
Trade Practices and consumer protection in financial services
Monitor a safe workplace
Brokers' professional Indemnity
Staff training programs in a broking office
Conflict management
Technical knowledge
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Personal effectiveness
Develop Workplace Priorities
Stress Management
Business writing skills
Essential communication skills
Excel Courses:
Outlook Courses:
PowerPoint Courses:
Word Courses:
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