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Frequently Asked Questions

• I'd like to attend a seminar – how do I register?
• What's happening with my assignment?
• I've never used NEO – will I be on the system?
• I don't know my password – how can I log in to NEO?
• Can I get CPD Points for my study towards the Diploma?
• I completed my Diploma via Assessment through NIBA College, do I also need to complete a Tier 2 program?
• I have some of my assignment in hard copy and some in soft copy - what should I do?
• I have received an email with my course material from NIBA College but I'm having trouble opening it. What should I do?
• How long do I have to complete my assignment?
• A staff member has left our company - how do I remove their record from our list on NEO?
• I have a new staff member - how do I set them up on NEO?
• Where do I send my assignment?
• How do I change my contact details?