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How Assessment Programs Work

As an assessment candidate you will need to complete the following:

  • A portfolio of documentary evidence;
  • A one on one interview with an industry assessor; and
  • An industry knowledge questionnaire.

All candidates work closely with their appointed Assessor. Your assessor has significant industry experience and formal assessment qualifications and you can discuss with them in any area in which you feel you may need assistance to prepare your submission.

NIBA College provides detailed materials to help you prepare and present your evidence of competency. This material includes detailed information about the types of documents that you can use as evidence. Most will come from work produced by you in undertaking your role; providing advice, or managing the advisory process. You should choose documents to include based on discussions with your Assessor about the competency requirements and your specific job role.

Once you have received your Evidence Guide and assessors contact details, you should read through the information you have been sent and then speak with your assessor straight away to set a date for your interview. Your assessor will help to customise the evidence requirements to suit your specific work situation and provide you with guidance on how best to go about the assessment process.

During the assessment interview you will:

  • Complete the industry knowledge test and discuss the results with the assessor; and
  • Expand on the documentary evidence presented in your portfolio and outline your approach to undertaking your job function.

If you work in a call centre or customer service counter your assessor may also observe you working with clients. In some cases, the assessor may set you a case study to complete.

Please be aware that you must be prepared to make available to the assessor all relevant files, logbooks and other supplementary evidence. Collate your documents in an A-4 ring binder. This information must be sent to the assessor at least two weeks prior to your scheduled interview. These materials will be returned to you at the conclusion of the assessment. Your assessor adheres to strict personal and commercial confidentiality standards.

Assessment decisions are reached on a mutually acceptable basis between you and the assessor. At the end of the interview the assessor will provide you with a copy of your Candidate Assessment Summary.This will note the assessed standards those that you have achieved (A) and those yet to achieved (TBA). This is a provisional result only. If additional “gap” training is required, this will be described. NIBA College will forward your Statement of Attainment within three weeks of the receipt of the final documentation from the assessor. 

Assessments are undertaken on an individual basis only. The College may set up an assessment centre to conduct assessment interviews where a minimum of 4 and maximum of 5 Diploma level candidates are available to attend the same location on a particular date. An assessment centre daily rate applies which is based on 4 SPA assessments

SPA 1, SPA 2 and SPA 3 candidates in remote locations can make arrangements to complete the knowledge questionnaire and interview at pre-arranged times via telephone conferencing. If you undertake SPA in this way you must take special care to make sure that the portfolio has been thoroughly checked and is in an easy to follow format. Your enrolment fees cover all aspects of the program but where assessor travel costs are greater than $100, these will be passed on to the candidate.