Senior Professional Assessment 1 (Claims Broking)

This program is suitable those with experience in managing claims in a Broking environment.

This assessment is specifically for insurance brokers that work in claims management and covers the following competency areas:

Higher level broking claims skills around negotiating a complex claims settlement for an insurance broking client including the use of appropriate specialist terminology in dealing with the claim and resolving disputes.
Core business knowledge and skills as they apply in the financial services industry including: health and safety practices and the effective use of technology, information collection and presentation, communication and team work skills.
Claims management skills. Candidates can choose 5 claims management skills in which they have most experience to be assessed in from the following:
- Investigating claims
- Implementing claims recovery procedures
- Reviewing claims settlement and recovery procedures
- Managing non routine, complex claims
- Settling non routine, complex claims
- Working with legal teams to resolve complex claims
- Providing decisions on legal liability and indemnity of a claim
- Reviewing and updating claims reserves in portfolio
- Evaluating and reporting on status of claims portfolio to identified stakeholders

Find out details of the optional Tier 1 Adviser assessments that can be added on to this assessment for one or more of the following product areas:

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