Soft Skills programsTo enrol in any of these programs - click here - and enter the program code.
For subscription holders - email the program code to elearning@nibacollege.com.au
Administrative Support - 2 points
Having effective administrative skills are essential in today’s work environment and not only applicable to individuals with Administration in their job titles. Being organised, punctual and effective in your communication, both written and verbal are crucial to us at every level of business. The current business environment is filled with many sources of information, and you have to take that information and analyse it, prioritise it, and process it to the extent where value is achieve for the organisation. Good administrative skills reduce the risk of “things being missed.” Great administrative skills create exponential results that spot potential problems, overcome obstacles and leverage resources effectively. (Program Code: CPDSS001)
Anger Management - 2 points
Anger is a powerful emotion. If not managed appropriately it may have destructive results for you, your colleges and your loved ones costing people their jobs, personal relationships, and even their lives when it gets out of hand. Uncontrolled anger can lead to arguments, physical fights, physical abuse, assault and self-harm. In contrast well managed anger can be a useful emotion that motivates you to make positive changes. This program will help teach participants how to identify their anger triggers and what to do when their angry. (Program Code: CPDSS002)
Coaching and Mentoring - 2 points
It can be so frustrating when a member of your team underperforms. You can see the potential below the surface but you seem unable to help them realise it. You may have tried to talk to them or incentivise them with salary increases, which work for a short while before they slip back to their old unproductive ways. What can you do? This program looks at effective ways to coach your employees and increase their productivity as well helping them realise their true potential. Setting goals and building relationships sits at the core of effective coaching. How well you coach relates directly to how well you are able to foster a great working relationship with your employees. (Program Code: CPDSS003)
Communication Strategies - 2 points
Understanding the impact of different communication techniques, the effect they have on other people, and improving the way you communicate, can make a huge difference in the workplace and at home. This program will help you to overcome communication blockages and make the most of non-verbal and paraverbal communication. Using communication tools and techniques including the STAR and SPEAC methods you will learn to listen and establish a common ground with others - resulting positive outcomes in the workplace and the home. (Program Code: CPDSS004)
Creative Problem Solving - 2 points
The nature of human problem solving has been studied for the past hundred years by psychologists. The past few decades have seen business take much more of an interests in the processes some individuals apply to identify and implement the solutions to their problems. These processes or methods work for any kind of problem, large or small. This program will offer you an overview of the entire creative problem solving process, it will also describe as key problem solving tools that you can use in your day to day life. (Program Code: CPDSS005)
Customer Service - 2 points
As Gandhi once said, "A customer is the most important visitor on our premises and he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so." During this workshop we look at the all different types of customer service. It is a misunderstanding that only employees which have direct involvement with customers need these skills, such as a receptionist or a telesales marketer. Perhaps you are company owner, in which case you would be serving customers and your staff. (Program Code: CPDSS006)
Effective Conflict Resolution - 2 points
There are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. Conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, conflict resolution is used in a wide range of industries covering an array of different situations. This program will demonstrate the six-step process to resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. (Program Code: CPDSS007)
Effective Supervisor - 2 points
Effectively supervising a team can be a challenging role which can vary tremendously from company to company. In many businesses, the supervisor’s role is to oversee work the company produces, make sure new employees are trained to proficiently carry out their work, give performance reviews, and create and implement work schedules. In some companies the supervisor is required to do some of the work, or they may merely implement management’s wishes and work on employee training and production, acting as a go-between for employees and managers, and occasionally assist with work as needed. (Program Code: CPDSS008)
Leadership and Influence - 2 points
Leadership potential exists within each of us. That potential can be triggered by outside events, or it can be learned by exploring ourselves from within. This training takes the latter approach. Once you learn the techniques of true leadership, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding. (Program Code: CPDSS009)
Managing Change - 2 points
We have all experienced change at some stage of our life, be it good, bad, expected or unexpected. We cannot avoid or ignore change, even the world in which we live is changing constantly and has done so for the 3 billion years it has existed. The one thing we can do is be prepared for it. This program will investigate various ways of managing change leaving you better equipped to deal with future changes. (Program Code: CPDSS010)
Managing Stress - 2 points
We have all experienced stress at some point during our day to day life. It can be brought on by a myriad of reasons whether it is in the workplace or in our personal life. In the workplace employees at all levels can feel stressed out, anxious, and misunderstood. In our personal life the stresses can be even greater due to finances, family and responsibility. (Program Code: CPDSS011)
Motivating your Employees - 2 points
It probably comes as no surprise that employees who feel valued are more motivated, responsible, and productive. The happier an employee is, the better the results they will deliver.
The goal of every employer is to make sure that they have a workforce who will do their best, but this does not simply mean making the job easy for their employees. In fact, part of the problem of motivation is that where the job is too easy, employees become complacent. This program will help supervisors and managers in delivering the right balance between a confident, motivated workforce and a workforce which is driven to attain goals. It is designed specifically to help busy managers and supervisors understand what employees need to ensure that they have the correct tools to create a motivated workforce, and to give them a starting point for creating champions. (Program Code: CPDSS012)
Personal Productivity - 2 points
Many people spend their days in a frenzy of activity, but achieve very little, because they're not concentrating their effort on the things that matter the most. This program will help you learn new ways to organise your time for a more productive life. It will also show you some techniques for rebalancing your energy levels. (Program Code: CPDSS013)
Sales Fundamentals - 2 points
As a professional broker your role is a key element to the company as your position is the point-of-contact with the market. Everything depends on your ability to find and uncover needs – to solve customer problems – to transmit the right sales story and, in general, achieve the highest level of professionalism. Although the definition of a sale is simple enough, the process of turning someone into a buyer can be very complex. This program will give participants a basic sales process, plus some basic sales tools, that they can use to close the sale, no matter what the size of the sale. (Program Code: CPDSS014)
Team Building and Teamwork - 2 points
Team building success is when your team can accomplish something much bigger and work more effectively than a group of the same individuals working on their own. By the end of this program, you will be able to understand the concept of a team, and how to monitor success, describe actions to take as a leader – and as a follower for each of the four phases (Forming, Storming, Norming and Performing) and detail problem-solving strategies using the Six Thinking Hats model -- a one consensus-building approach to solving team problems. (Program Code: CPDSS015)
The Effective Negotiator - 2 points
When we use the word ""negotiation"", many people think of big government or business discussions or secret meetings with Union representatives. This is a misconception as we negotiate all the time in our normal daily life. This program teaches participants to understand the basic types of negotiations and the phases required for success whilst using negotiating processes in our everyday lives. (Program Code: CPDSS016)
The Inspiring Presenter - 2 points
A good presentation communicates your thoughts and ideas effectively to numerous individuals, using a variety of tools and techniques which get your message across. This program will benefit anyone who presents to any size group of individuals; a trainer, a meeting facilitator, speaker, or front line manager. No matter which role you have, this program will help you become more efficient and proficient with the skills of providing information to others. (Program Code: CPDSS017)
Time Management - 2 points
Personal time management skills are essential skills for effective people. People who use these techniques on a regular basis are the highest achievers in all walks of life, from business to sport to public service. Making these skills part your daily routine will enable you to function exceptionally well, even under intense pressure. As you master these skills you'll find that you take control of your workload, saying goodbye to the often intense stress of work overload. (Program Code: CPDSS018)
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