Tier 1 level programsTo enrol in any of these programs - click here - and enter the program code.
For subscription holders - email the program code to elearning@nibacollege.com.au
PLEASE NOTE: These programs are purely for Continuing Professional Development purposes - for information about qualifications and ASIC compliance training - click here.
Assessing Client Requirements & Providing Advice - 4 points
This module outlines the factors affecting service levels and how you can provide effective and efficient ongoing services to clients. It also includes providing advice on program options; providing advice on program changes; and assisting clients to set up proper reporting systems in order to manage risks. (Program Code: CPDT1001)
Broker-Underwriter-Client Relationships - 2 points
This module includes how to develop arrangements with insurers that both enables brokers to offer products at a price which are attractive to customers, as well as providing the broker with sufficient commission and scope for brokerage fees to make it profitable to stay in business. (Program Code: CPDT1002)
Business Interruption - Intermediate - 6 points
This module aims to provide you with the knowledge and skills to prepare Business Interruption Insurance policies and relevant schedules. At the completion of this module, you should be able to:
- Explain the nature of business interruption insurance;
- Apply the principles of business interruption insurance;
- Identify and establish the roles of key personnel who contribute to the development of business interruption insurance policies;
- Determine risk assessment methodology for developing business interruption insurance policies;
- Identify appropriate client insurance requirements;
- Outline the possible problems that exist when preparing business interruption insurance;
- Negotiate business interruption policy requirements with insurers;
- Make a submission to prospective clients. (Program Code: CPDT1003)
Claims Management I - 3 points
This module will provide you with the knowledge and skills to provide an efficient and effective claims service for clients to maximise their legal entitlements. Technical, legal and product knowledge is integrated throughout the course material. It includes procedures for handling non-standard, complex claims; why claims settlement might require negotiation; factors affecting settlement of claims; preparing documentation to support client claims; and independent service providers and their role in maximizing the client’s legal entitlement. (Program Code: CPDT1004)
Claims Management II - 3 points
This module will provide you with the knowledge and skills to advise clients of their rights and obligations; negotiate the terms and conditions of settlement; prepare details of settlement offer and make recommendations; and record data for reviewing the incidence of loss. Technical, legal and product knowledge is integrated throughout the course material. (Program Code: CPDT1005)
Customer Service (Tier 1) - 3 points
This module will provide you with the knowledge and skills to enable you to provide a level and standard of service appropriate to client needs. It covers the features of quality systems and how they can be used to implement a quality customer service program and provide efficient and effective services for clients. At the completion of this module, you should be able to identify the essential components of a quality customer service program and provide an efficient and effective service for clients. (Program Code: CPDT1006)
Distribution Role of the Insurance Broker - 4 points
This module looks at the role of the insurance broker in the distribution of insurance products and services; the quality issues involved between brokerages and other market sectors; the impact of consumer awareness on insurance broking and other service sector businesses; and the distinguishing features of insurance brokers that make their services attractive to consumers. It also includes the importance of ethical standards, industry codes of practice and disputes facilities, and the relationship between legal requirements and ethical responsibilities. (Program Code: CPDT1007)
Implementing Insurance Program Changes - 3 points
This module will give you the knowledge and skills to put in place an effective monitoring process to ensure that you keep desired performance targets on track; demonstrate how you can review your clients’ programs to determine whether they any significant changes have occurred; and develop effective guidelines for handling all business, paying particular attention to the special requirements for handling complex portfolios. It also involves ensuring that the guidelines you do develop are regularly reviewed to keep them current and up to date with legislative and business requirements. (Program Code: CPDT1008)
Insurance Markets (Tier 1) - 3 points
This module outlines the major influences on the Australian insurance market and how it is affected by economic conditions. A knowledge of these factors will help intermediaries, such as insurance brokers, assess the impact of the economic environment on the insurance market and outline the nature of the Australian and global insurance markets, their products and their distribution. (Program Code: CPDT1010)
Insurance Reports and Underwriter Selection - 2 points
This module will provide you with the knowledge and skills to prepare a range of insurance reports and submissions that have the potential to win you client business. It also looks at the market dynamics of the insurance industry and how you
can select the most appropriate insurers to meet your clients’ needs and capacities. You willlearn to prepare a range of reports which are regularly used in insurance broking services and identify the criteria for selecting an underwriter for clients' business. (Program Code: CPDT1011)
Insurer Products and Broker Services - 2 points
This module looks at general business and marketing principles which affect broker services. It includes forces operating in a brokerage’s macro environment; the type of services brokers are expected to provide; and how they can be provided efficiently and effectively. At the completion of this module, you should be able to identify the various products available to insurance brokers from insurers and describe the services provided by brokers to their clients. (Program Code: CPDT1012)
Legal Requirements and Ethical Responsibilities - 6 points
This module aims to increase your knowledge of, and adherence to, the legal and ethical requirements of an insurance broker.
At the completion of this module, you should be familiar with:
- The NIBA Code of Conduct
- Industry Codes of Practice
- The Insurance Brokers Dispute Facility
- Legal requirements and legislation
- Workplace practices
- How to avoid professional negligence
- Legal requirements and ethical responsibilities as an individual and team concern (Program Code: CPDT1013)
Maintaining Client Relationships - 4 points
This module will show you how to use interpersonal communication skills effectively in order to read and respond appropriately to the needs of your clients. It will outline the communication process and the barriers which can often interrupt this process so that you can be an effective communicator. After establishing a working relationship with clients, you will then be able to develop strategies for maintaining those relationships at a level which encourages loyalty and repeat business. It will give you an understanding of the various factors which influence client or customer relationships and which may, from time to time, affect your on-going relationship with them. (Program Code: CPDT1014)
Managing Changes to Risk Exposure - 3 points
This module covers the points you need to consider in order to manage changes to yours clients’ risk exposures, as well as the issues involved in monitoring and reviewing incidence of loss in order to provide a complete risk management service for your clients. You will learn how to identify and advise on significant changes to client risk exposure, assess complex risk portfolios and monitor and review the incidence of loss. (Program Code: CPDT1015)
Marketing Strategies for Insurance Brokerages - 4 points
This module will provide you with the knowledge and skills to market insurance products and services appropriate to client needs and capacities.
It looks at the essential factors you need to address in developing and implementing successful marketing strategies. These includes the factors influencing consumer behaviour, identifying target groups, advertising media, sales management techniques, and monitoring marketing outcomes. (Program Code: CPDT1016)
Negotiating Terms of Insurance - 2 points
This module looks at the factors you will need to consider when sourcing and arranging cover for your clients’ risks that are not standard. It also includes a section on policy wordings, which often have meanings specific to each class of insurance, and what you need to know to understand the intention of a particular policy. This module will teach you how to identify factors which affect the terms of insurance you might negotiate with an insurer and explain policy wordings for a range of products. (Program Code: CPDT1017)
Negotiation Skills - 4 points
This module will enable you to develop effective negotiating skills. It will cover fairly straightforward negotiations which can be conducted quickly and easily, through to more difficult situations which require a significant amount of planning and preparation. At the completion of this module, you should be able to negotiate with others to achieve an agreed outcome. (Program Code: CPDT1018)
Occupational Health and Safety - 1 point
This module covers OHS form the perspective of someone working in a Financial Services office - you will learn what OHS is, responsibilities of employers and staff and how to recognise, reduce and report risks. (Program Code: CPDT1019)
Preparing Submissions for New Business - 3 points
This module will provide you with the knowledge and skills to correctly prepare quotation and placing slips, and correctly identify and assess your clients’ risks. It also examines the range of factors that need to be considered when preparing new business reports or submissions for clients. (Program Code: CPDT1020)
Product Development - 3 points
This module looks at the essential factors you need to consider when customising products to meet your clients needs. Upon completion, you should be able to outline the process of product development in the provision of broking services and develop a range of options. (Program Code: CPDT1021)
Professional Indemnity - 6 points
Accepting that brokers are constantly at risk, this module aims to increase your working knowledge of professional indemnity by outlining how to reduce that risk, and making you familiar with the contents of a professional indemnity insurance policy. At the completion of this module, you should be able to identify the causes of professional negligence and put in place strategies which reduce the risk of professional indemnity claims. (Program Code: CPDT1022)
Professional Indemnity - For Clients - 6 points
This module gives you an introduction to the class of cover known as professional indemnity. It focuses on what types of people are currently eligible for professional indemnity cover, what sorts of covers are available to those who are eligible, and what those assisting clients to arrange their insurances need to do to ensure that reasonable cover can be acquired at a reasonable price. Consequently, this module tends to focus on the importance of identifying and assessing client risks which may impact on their ability to acquire professional indemnity insurance, and treating those risks which may cause an insurer to reject an application for cover. For those of you who need to know more about risk management than this module offers, NIBA College offers a distance learning program in Risk Management which will assist you to learn more about the role of the broker in identifying, assessing and treating client risks. (Program Code: CPDT1023)
Risk Assessment and Treatment - 3 points
This module will provide you with a good understanding of the risk assessment process and how it can be implemented, from both an organisational and a broking perspective. It then looks at how to find the most appropriate treatment options for those risks. At the completion of this module, you should be able to analyse and assess risks as part of an overall risk management strategy and identify and provide advice on treatment options for client risks. (Program Code: CPDT1024)
Risk Identification - 3 points
This module will provide you with the knowledge and skills to properly identify your clients’ risk exposure. It includes the factors within an organisation which impact on risk, such as the relationship between an organisation and its environment; the strategic context of an organisation; and the legal environment; as well as effective hazard identification techniques. At the completion of this module, you should be able to identify client risk exposures as part of an overall risk management strategy. (Program Code: CPDT1025)
Risk Management - 3 points
This module will provide you with an understanding of the various risk management concepts and what they entail from the perspective of insurance broking and business management. It includes the concept of risk; types of risk exposures; the importance of risk management; and selecting and implementing risk management techniques. At the completion of this module, you should be able to outline the key concepts in risk management as they apply to insurance broking services. (Program Code: CPDT1026)
Roles and Responsibilities of Underwriters - 2 points
This module looks at the basic functions and principles of underwriting; factors influencing the pricing of risks; and the broker’s role in the identification of risks. At the completion of this module, you should be able to outline the roles and responsibilities of insurance underwriters. (Program Code: CPDT1028)
Service Performance - 2 points
This module will provide you with the knowledge and skills to offer an effective and efficient service to customers by developing and implementing cost effective systems of operation. It includes how to implement a system to monitor client requirements, and then establishing a system for measuring and reviewing performance. At the completion of this module, you should be able to monitor client requirements and review service performance. (Program Code: CPDT1029)
Sickness and accident - 2 points
This module will provide you with sufficient technical knowledge of sickness and accident insurance to enable you to apply legal requirements and match insurance cover to the needs and capacities of clients. At the completion of this module, you should be able to:
- Identify insurances for which standard cover has been legally regulated
- Describe the cover provided by sickness and accident insurance in terms of the standard cover provided by a policy under the law, events for which cover applies, and the exclusions that apply
- Describe the market sectors that the product has been developed for
- Determine the product selling features
- Compare the products provided by different insurers (Program Code: CPDT1030)
The Claims Process - 3 points
This module will provide you with the relevant knowledge and skills required to provide a claims service. It includes all aspects of the claims process, such as the responsibilities of a broker to an insurer; claims procedures; how a claim is affected by policy conditions; the roles of insurers, brokers and loss adjusters; negotiating a settlement; and the roles of other service providers. (Program Code: CPDT1031)
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